GrassGames

No emails arrived I'm afraid.

Hi Bill,
I never got your email, or at least I can't see it. If you want to try sending another email please do.
I've updated your subscription so you should be good now for another year.

Hello, please list the points you don't like here, and I'll upgrade version 5 instead. I presume one of them is the Avatars and as a consequence the smaller board - there'll be an option to turn them off in the next release, which I am working on now.

Hello, nothing has changed in the game either, and there's been no new release for quite a while. There are two scoring systems - one is slower by design - just check that you did not change the scoring system by accident. Otherwise I've other suggestions at this time, sorry.

Check your spam and junk folders for the email.

Anyway I more or less said the same - your sub shows up as active in the system. You sure you are logging in as the correct user? Let me know the exact steps and I'll try to reproduce the problem on my end.

Nothing has changed in the game so its probably something specific in the game rules. Try dragging the cards to the exact pile - the auto-move does not move the cards in some situations.

Hi, I've replied to your email so hopefully things are ok now.

Thanks Terry, and appreciate the detail.

I think its some config problem on the server. I've rebooted now so lets see if things are better. Let me know if delays start happening again and I'll look into things in more detail.

The Mac App Store versions are in the process of being submitted these days but they will take some more days maybe a week or two before they are ready. So numbers will be limited for the time being, sorry.

Version 5 of GrassGames' Cribbage is now available:

https://www.grassgames.com/cribbage

Just the normal Mac and Windows versions are available for now.

The Mac App Store version will be coming in the next few weeks.

Mobile and iPad versions still undecided for now when/if they are released.

Hello, please try version 5 just released. You can download it from the home page:
https://www.grassgames.com/cribbage
The Mac App Store is not available yet but the normal Mac and Windows versions are available there.

There's a new version nearly ready so hopefully this situation will improve in the next few weeks.

Still a problem or did you get it to load in the end?

Yes only customized avatars now.

I'd prefer to discuss this over email or Discord (link at the top), as its quicker and can send order details etc. I've send you another email. I've done the refund for your order 50394559 just now. The later version of Solitaire 3D if 7.84 - I've checked the downloads and they point to this version...

You can check your email address used in the forums - if you click your name in the top right, you can see the email address in profile -> edit profile -> edit account settings. However this is just for the forum, not for customer orders. There's no way to search all customer orders for an email add...

I sent it to the same email address you use here in the forums. Anyway your original order was from over 6 years ago from what I see in the records so the 2 years of free updates had expired. However I see you ordered again recently so I presume you have the latest version ok now. Its version 7. Let...

I replied by email to you yesterday and delete the posts afterwards.

Tmno's points sound good.

I'm switching away from Fastspring now due to problems with them, so hence the free subscriptions for the time being.

Go here for Fastspring support - they should be able to check and cancel any orders for you.
https://fastspring.com/consumer-support/

I agree. Sorry I was away from GrassGames for some time.

What's the current situation Bulldog?

Hello, yes I am tied up on other priorities, sorry.

If the restore IAP purchases button does not work as it should then sorry nothing I can do for now as it is impossible for me to get a new version of Solitaire out any time soon.

Hi, it was probably due to inactivity - points go down slowly. How long were you inactive for? Also if you can remember when this happened I can have a look.