update has wiped all my stats!

For all queries specific to the Xbox version of Solitaire 3D.
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johndavis
Posts: 3
Joined: Feb 19, 2021

update has wiped all my stats!

Post by johndavis »

Hi,

The latest update (19th Feb) appears to have wiped out all my game stats, which I use to keep track of progress/wins.

I'm gutted!

Please can you look into a fix/restore?

John

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Aidan
Posts: 708
Joined: Jan 17, 2009

Re: update has wiped all my stats!

Post by Aidan »

The update should not have affected that stat's at all, and I've no idea why it did.

Also there's nothing that can be done that I can think of to get them back - the files are stored in the Xbox cloud and would be updated (re-saved) as soon as you started playing a new game.

So no good news I'm afraid, sorry.
Aidan
GrassGames.com

johndavis
Posts: 3
Joined: Feb 19, 2021

Re: update has wiped all my stats!

Post by johndavis »

Thanks for your quick reply.

But I'm not impressed, and really rather angry - the results of a thousand or so games lost, the record of my progress in the various games.

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Aidan
Posts: 708
Joined: Jan 17, 2009

Re: update has wiped all my stats!

Post by Aidan »

I understand totally and sorry it happened. The part of the game that deals with saving and loading user details and stats etc. all goes though Microsoft's cloud services. It may be a problem in the game, but it also could be something else going wrong on that side of things, which is totally outside of my control.
Aidan
GrassGames.com

johndavis
Posts: 3
Joined: Feb 19, 2021

Re: update has wiped all my stats!

Post by johndavis »

ah well. Only a game :)

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Aidan
Posts: 708
Joined: Jan 17, 2009

Re: update has wiped all my stats!

Post by Aidan »

Is this your review then, or someone else with the same problem?
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Aidan
GrassGames.com

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