Renewal of Subscription not available

[clevsparrowhearts]

Aidan,

I got a couple of emails from Fastsprings.com this Friday with two postings of the Hearts renewal subscription fee. I don't recall authorizing any auto-renewal but I could have forgot. In any case, those charges are shown as pending on my credit card record. However, I can't play Hearts because it still says my subscription needs to be renewed. When I attempt to renew from the application I am given an option for a 3 month free subscription when choosing either Renew or Manage. The email receipts I received contained in the Fastsprings emails were broken (https://grassgames.onfastspring.com/account) . How do I contact Fastsprings about this double posting as well?

[Aidan]

I'm switching away from Fastspring now due to problems with them, so hence the free subscriptions for the time being.

Go here for Fastspring support - they should be able to check and cancel any orders for you.
https://fastspring.com/consumer-support/