Search found 490 matches

by Aidan
Jan 31, 2025
Forum: Mac OS X Support
Topic: Lost Posts
Replies: 7
Views: 35670

Re: Lost Posts

I'd prefer to discuss this over email or Discord (link at the top), as its quicker and can send order details etc. I've send you another email. I've done the refund for your order 50394559 just now. The later version of Solitaire 3D if 7.84 - I've checked the downloads and they point to this version...
by Aidan
Jan 18, 2025
Forum: GrassGames - General Comments
Topic: Members Profile Fields Relevancy
Replies: 2
Views: 19959

Re: Members Profile Fields Relevancy

You can check your email address used in the forums - if you click your name in the top right, you can see the email address in profile -> edit profile -> edit account settings. However this is just for the forum, not for customer orders. There's no way to search all customer orders for an email add...
by Aidan
Jan 18, 2025
Forum: Mac OS X Support
Topic: Lost Posts
Replies: 7
Views: 35670

Re: Lost Posts

I sent it to the same email address you use here in the forums. Anyway your original order was from over 6 years ago from what I see in the records so the 2 years of free updates had expired. However I see you ordered again recently so I presume you have the latest version ok now. Its version 7. Let...
by Aidan
Jan 15, 2025
Forum: Mac OS X Support
Topic: Lost Posts
Replies: 7
Views: 35670

Re: Lost Posts

I replied by email to you yesterday and delete the posts afterwards.
by Aidan
Jan 14, 2025
Forum: Mac OS X Support
Topic: Klondike issues
Replies: 2
Views: 3517

Re: Klondike issues

Tmno's points sound good.
by Aidan
Sep 16, 2024
Forum: GrassGames' Hearts
Topic: Renewal of Subscription not available
Replies: 2
Views: 38958

Re: Renewal of Subscription not available

I'm switching away from Fastspring now due to problems with them, so hence the free subscriptions for the time being.

Go here for Fastspring support - they should be able to check and cancel any orders for you.
https://fastspring.com/consumer-support/
by Aidan
Sep 16, 2024
Forum: GrassGames - General Comments
Topic: total points deducted
Replies: 2
Views: 27886

Re: total points deducted

I agree. Sorry I was away from GrassGames for some time.

What's the current situation Bulldog?
by Aidan
Sep 16, 2024
Forum: iPhone Support
Topic: Cannot restore IAP/DLC on new iPhone
Replies: 3
Views: 23058

Re: Cannot restore IAP/DLC on new iPhone

Hello, yes I am tied up on other priorities, sorry.

If the restore IAP purchases button does not work as it should then sorry nothing I can do for now as it is impossible for me to get a new version of Solitaire out any time soon.
by Aidan
Sep 11, 2024
Forum: GrassGames' Hearts
Topic: My points
Replies: 2
Views: 43682

Re: My points

Hi, it was probably due to inactivity - points go down slowly. How long were you inactive for? Also if you can remember when this happened I can have a look.
by Aidan
Sep 03, 2024
Forum: GrassGames - General Comments
Topic: Subscription issuses
Replies: 2
Views: 12450

Re: Subscription issuses

I've made subscriptions free for now, while I change my shopfront provider.

Go online to the subscription page again (use the link from in the game) and you will see a button to extend your subscription for three months for free.
by Aidan
Sep 27, 2023
Forum: GrassGames - General Comments
Topic: Core Memory Unlocked!
Replies: 1
Views: 25809

Re: Core Memory Unlocked!

Cool. Making me feel old though...
by Aidan
Aug 10, 2023
Forum: Table Tennis Pro
Topic: save the score?
Replies: 1
Views: 71021

Re: save the score?

If you mean to transfer your settings / stats etc. to another computer, then you need to copy the users folder to the new machine.

See here: Accessing game preferences folders.
by Aidan
Aug 10, 2023
Forum: GrassGames - General Comments
Topic: Cheveree sponsors
Replies: 2
Views: 33619

Re: Cheveree 4.00 and Cheveree Deluxe 4.00, please?

Thanks for the suggestions.

Alas, a new version of Cheveree is far down on priorities at the moment and too much to get done before that so unlikely anytime soon.
by Aidan
Aug 06, 2023
Forum: Windows Support
Topic: Can't get past loading screen
Replies: 2
Views: 44609

Re: Can't get past loading screen

This is a complicated issue that I can't help with.

I'll send you an email instead with instructions on how to download the Windows Desktop version - you won't be able to use your Xbox account to login though.
by Aidan
Aug 06, 2023
Forum: iPhone Support
Topic: BUG: game predetermines next play
Replies: 1
Views: 29395

Re: BUG: game predetermines next play

I'm don't know what specific solitaire you are referring to, but try turning down the autoplay setting, even temporarily.
by Aidan
Aug 06, 2023
Forum: iPhone Support
Topic: BUG: game won’t play to foundation if there are blanks in tableau
Replies: 1
Views: 26888

Re: BUG: game won’t play to foundation if there are blanks in tableau

In some solitaires, moving cards to a foundation pile that is two or more cards higher than another similar foundation pile, can restrict playing moves, so there's a rule that it won't automatically move cards there in this scenario by design. Its not a bug. You can also try changing the auto-play s...
by Aidan
Dec 25, 2022
Forum: GrassGames' Cribbage
Topic: ios16 display problem
Replies: 2
Views: 45433

Re: ios16 display problem

It needs a new version to fix this problem. It'll be a few months yet.
by Aidan
Nov 10, 2022
Forum: GrassGames' Hearts
Topic: I am blocked from the game site and wondering why?
Replies: 1
Views: 25276

Re: I am blocked from the game site and wondering why?

The server was down earlier today but is back up now so try getting in again
by Aidan
Nov 10, 2022
Forum: GrassGames' Hearts
Topic: Login on iPad
Replies: 1
Views: 19634

Re: Login on iPad

Use your username instead.
by Aidan
Nov 04, 2022
Forum: GrassGames' Hearts
Topic: Monthly ranking
Replies: 7
Views: 58947

Re: Monthly ranking

I'm putting things back the way they were as of now. So the monthly rankings are back to 5 for a win, 1 for a place and 0 for a lose.
by Aidan
Oct 26, 2022
Forum: GrassGames' Hearts
Topic: Android Tablet Version Released
Replies: 0
Views: 52775

Android Tablet Version Released

V3 is now also available for Android Tablets on the Play Store.
by Aidan
Oct 19, 2022
Forum: GrassGames' Hearts
Topic: Opening Ports for Network Games
Replies: 1
Views: 64864

Re: Opening Ports for Network Games

Note that opening ports is often not possible and/or not needed depending on your internet router or internet setup.

If you constantly get a "cannot open ports" message you can stop the game from trying to open ports in the networking options section in the game.
by Aidan
Oct 18, 2022
Forum: GrassGames' Hearts
Topic: Political Bullying in Lobby
Replies: 14
Views: 84035

Re: Political Bullying in Lobby

Are you using version 3.2? (Main screen -> Help & More -> Credits)

https://www.grassgames.com/hearts/download
by Aidan
Oct 18, 2022
Forum: GrassGames' Hearts
Topic: Political Bullying in Lobby
Replies: 14
Views: 84035

Re: Political Bullying in Lobby

Menu button in the lobby or during online games.
by Aidan
Oct 18, 2022
Forum: GrassGames' Hearts
Topic: Political Bullying in Lobby
Replies: 14
Views: 84035

Re: Political Bullying in Lobby

You can now restrict players chats and invites in the lobby - see the menu in the game.

I'm sure this is going to cause problems also but let's see how things go.